Our Policies

Delivery

Unless other arrangements have been made, delivery and setup will occur during the morning hours (between 8:00 and 11:30) on the day of your event. Pickup will occur the following day. You will be notified of your scheduled delivery time 2-3 days prior to your rental date. Payment is due by personal check, cashiers check, or cash at the time of delivery. A nominal delivery/setup/pickup fee may apply. Please contact us for a quote. We do not allow customer pickups at this time.

Electrical Requirements

The inflatable unit must be placed within 100' of the power source. A standard 110 volt grounded three-prong electrical outlet is needed to power the inflatable. We do rent generators for an additional charge for events held at locations without sufficient power. One dedicated circuit is required for each inflatable. We provide the appropriate extension cords to power our equipment.

Inclement Weather

In the event of inclement weather on the date of your rental (rain/high-winds), you may cancel your order. There is nothing owed if your rental is cancelled due to bad weather as long as your order is cancelled at least 24 hours prior to your scheduled delivery time. We will not setup an inflatable unit in rain or high wind conditions. Although the decision to cancel is usually up to the customer, we reserve the ultimate right to cancel due to poor/dangerous weather conditions.

Site Preparation

Check the dimensions of the inflatable you are renting and add an additional 4 to 5' around the entire inflatable for clearance safety. For a 15' x 15' unit, you will need an area approximately 20' x 20.' A relatively level, smooth, compatible surface (grass or hard top) is needed. The area must be free of rocks, sticks, sharp objects and pet debris. The designated area must be away from low hanging tree limbs and electrical lines. Please have children refrain from sandbox usage when the inflatable is at your property.